| Position: | IT Service Desk Consultant |
|---|---|
| Company: | Deloitte |
| Job offer availability: | Expired |
| Contract Type: |
|
| Function: | IT Service Desk Consultant |
| Experience: | Experience Required |
| Domain: |
Job Description
• Responsible for physical hardware and OS deployment as well as hardware and software support for standard equipment (laptops/desktops, printers, mobile phones);
• Respond and taking the ownership of incidents and requests received by phone/e- mail/ticketing system as part of the first line of support;
• Ensure issues and requests escalation to the 2nd and 3rd line of support (internal or external), records the solutions, workarounds and steps taken in order to address the issue/workaround in the ServiceDesk ticketing system and notifies the user when it is solved;
• Ability to follow documented processes as well as update and maintain documentation and knowledge bases;
• Prepare and deliver training materials for end users as well as facilitating induction sessions for new comers;
• Proactively identify issues within the environment and resolve them;
• Manage and prioritize issues and bugs with internal and regional teams as well as with the vendor;
• Create scripts to simplify processes;
• Troubleshoots software and infrastructure issues, including hands-on correction of issues and working with necessary support teams to solve them.
Candidate Profile
• Bachelor's degree
• Previous two years of progressive experience in a multi-cultural company and in a high traffic Service Desk environment;
• Must have ability to communicate complex technical issues concisely and professionally to technical and non-technical audience;
• Fluent in spoken and written English;
• Software troubleshooting knowledge for Microsoft Windows 7/10 and Mac OSX 10.11/10.13, Microsoft Office 2016/365 and basic networking;
• Hardware issues troubleshoot (notebooks, printers, phones etc.);
• Remote support;
• Active Directory and Exchange knowledge, scripting knowledge (Batch and Powershell), virtualization basic knowledge.
Extra Information
http://www2.deloitte.com/ro
Apply for this job
• Previous two years of progressive experience in a multi-cultural company and in a high traffic Service Desk environment;
• Must have ability to communicate complex technical issues concisely and professionally to technical and non-technical audience;
• Fluent in spoken and written English;
• Software troubleshooting knowledge for Microsoft Windows 7/10 and Mac OSX 10.11/10.13, Microsoft Office 2016/365 and basic networking;
• Hardware issues troubleshoot (notebooks, printers, phones etc.);
• Remote support;
• Active Directory and Exchange knowledge, scripting knowledge (Batch and Powershell), virtualization basic knowledge.
Apply for this job